Legal
Privacy Policy
Last updated July 2026
This policy explains what personal information Elvynix Services ("SurePay", "we", "us") collects when you use our escrow payments service, why we collect it, and the choices you have.
1. Information we collect
We collect information you give us directly, and information generated by using SurePay:
- Account details: name, email, phone number, and password.
- Identity verification: Ghana Card details and photo submitted for KYC checks.
- Transaction data: deal amounts, mobile money references, wallet balances, and deal history.
- Communications: messages sent through deal chat, and support conversations.
- Device & usage data: IP address, browser type, and pages visited (see our Cookie Policy).
2. How we use your information
- To create and secure your account, and verify your identity for KYC/AML compliance.
- To hold, release, and reconcile escrow funds tied to your deals.
- To calculate your Trust Score.
- To detect and prevent fraud, and investigate disputes fairly.
- To send transactional notifications (deal updates, security alerts) and, if you opt in, product updates.
3. How we share information
We do not sell your personal information. We share it only where necessary:
- With mobile money providers (MTN, Telecel, AirtelTigo) to process payments and payouts.
- With identity-verification and fraud-prevention partners to confirm Ghana Card details.
- With the other party to a deal, limited to what's needed to complete that transaction.
- With regulators or law enforcement where we're legally required to.
4. Data retention
We retain account and transaction records for as long as your account is active, and for a period afterward as required by financial recordkeeping regulations in Ghana. You can request deletion of data we're not legally required to keep.
5. Your rights
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion, subject to our regulatory retention obligations.
- Withdraw consent for optional communications and non-essential cookies at any time.
6. Security
We use encryption in transit and at rest, access controls, and regular security reviews to protect your data. No system is perfectly secure, so we also monitor actively for fraud and unauthorized access.
7. Contact us
Questions about this policy or your data can be sent to privacy@surepay.gh, or by post to 12 Independence Avenue, Ridge, Accra, Ghana.